Help Desk

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855-800-7333

The SDFF Help Desk provides technical support to San Diego nonprofits and individuals receiving technology through our San Diego Broadband Initiative program.

The Help Desk take calls for computer support both before and after the computer is received. Individuals can call if they have questions before they get a computer or Internet services, and can call for support after they've received one. Our technicians can even connect to our clients' computers remotely to help resolve problems. The most common questions are:

  • What kind of computer should I get?
  • Should I get cable or DSL?
  • What is the difference between cable and DSL?
  • My computer won't start, what should I do?
  • My computer starts but it's really, really, really slow.
  • I bought some software but I don't know how to install it.
  • I downloaded some software and now my computer is acting funny
  • How do I keep my kids safe online?
  • Should I be concerned about privacy or hackers?

If you are in San Diego and have computer questions, or if you've received a computer from SDFF and need technical support, please contact us at 1-855-800-7333 (SDFF) or TTY 877-789-5832